General Terms and Conditions
1. Scope
The following General Terms and Conditions (GTC) apply to all orders placed through our online shop by consumers and entrepreneurs.
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly not attributable to their commercial or independent professional activity. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when entering into a legal transaction, acts in the exercise of their commercial or independent professional activity.
For entrepreneurs: If the entrepreneur uses conflicting or supplementary General Terms and Conditions, their validity is hereby rejected; they will only become part of the contract if we have expressly agreed to them.
2. Contractual Partners, Conclusion of Contract, Correction Options
The purchase contract is concluded with Lospon.
By placing the products in the online shop, we make a binding offer to conclude a contract for these items. You can place our products in the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction tools provided and explained during the order process. The contract is concluded when you accept the offer for the goods in your shopping cart by clicking the order button. Immediately after submitting the order, you will receive another confirmation via email.
3. Contract Language, Storage of Contract Text
The language(s) available for the conclusion of the contract: English.
We store the contract text and send you the order details and our GTC in text form. For security reasons, the contract text is no longer accessible via the Internet.
4. Delivery Conditions
In addition to the stated product prices, shipping costs may apply. You will find more detailed information about any applicable shipping costs with the offers.
We deliver exclusively via shipping. Unfortunately, self-collection of the goods is not possible.
5. Payment
The following payment methods are generally available in our shop:
Credit Card
During the ordering process, you provide your credit card details. Your card will be charged immediately after placing the order.
SEPA Direct Debit
When placing your order, you grant us a SEPA direct debit mandate. We will notify you of the date of the debit at least one business day in advance (so-called prenotification). A business day is any working day except Saturdays, national public holidays, as well as December 24th and 31st of each year. Your account will be debited before the goods are shipped.
PayPal
To pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg (“PayPal”), you must be registered with PayPal, log in with your access data, and confirm the payment instruction. The payment transaction is carried out by PayPal immediately after placing the order. Further information can be found during the ordering process.
PayPal may offer additional payment options to registered customers based on its own criteria. We have no influence on the availability of these options; any additional individually offered payment options concern your legal relationship with PayPal. More information can be found in your PayPal account.
giropay / paydirekt
In cooperation with the payment service provider paydirekt GmbH, Stephanstr. 14-16, 60313 Frankfurt a.M. (“giropay” or “paydirekt”), we offer the payment methods giropay and paydirekt.
giropay To pay the invoice amount via giropay, you must have a bank account enabled for online banking, authenticate yourself accordingly, and confirm the payment instruction. Your account will be charged immediately after placing the order. Further information can be found during the ordering process.
paydirekt To pay the invoice amount via paydirekt, you must have a bank account enabled for online banking, be registered with paydirekt, log in with your access data, and confirm the payment instruction.
Klarna
In cooperation with the payment service provider Klarna Bank AB (publ.), Sveavägen 46, 111 34 Stockholm, Sweden (“Klarna”), we offer you the following payment options. Payment via Klarna is only available for consumers. Unless otherwise stated below, payment through Klarna requires a successful address and credit check, and payment is made directly to Klarna. Further information can be found with the respective payment option and during the ordering process.
Purchase on Account via Klarna The invoice amount is due 30 days after the goods are shipped and the invoice is received.
6. Right of Withdrawal
You are entitled to the statutory right of withdrawal, as described in the cancellation policy.
7. Retention of Title
The goods remain our property until full payment is made.
For entrepreneurs, the following applies in addition: We retain ownership of the goods until all claims arising from an ongoing business relationship have been fully settled. You are entitled to resell the goods in the ordinary course of business; any claims arising from this resale are assigned to us in advance up to the amount of the invoice, regardless of any connection or mixing of the reserved goods with a new item, and we accept this assignment. You remain authorized to collect the claims, but we may also collect the claims ourselves if you fail to meet your payment obligations. Upon your request, we will release the securities to which we are entitled to the extent that the realizable value of the securities exceeds the outstanding claims by more than 10%.
8. Transport Damage
For consumers: If goods are delivered with obvious transport damage, please report such defects to the delivery agent as soon as possible and contact us immediately. Failure to make a complaint or contact us has no consequences for your legal rights or their enforcement, particularly your warranty rights. However, you will help us assert our own claims against the carrier or transport insurance company.
For entrepreneurs: The risk of accidental loss or deterioration passes to you as soon as we have delivered the item to the carrier, freight forwarder, or other person or institution designated to carry out the shipment.
9. Warranty and Guarantees
9.1 Liability for Defects
Unless expressly agreed otherwise below, the statutory liability for defects applies.
The following limitations and shortened periods do not apply to claims arising from damages caused by us, our legal representatives, or vicarious agents
- in the event of injury to life, body, or health,
- in the event of intentional or grossly negligent breaches of duty and fraudulent intent,
- in the event of breaches of essential contractual obligations, whose fulfillment makes the proper execution of the contract possible in the first place and on whose compliance the contractual partner may regularly rely (cardinal obligations),
- as part of a guarantee promise, if agreed, or
- if the scope of application of the Product Liability Act has been opened.
Restrictions for Entrepreneurs
For entrepreneurs, only our own information and the manufacturer’s product descriptions that were included in the contract are considered an agreement on the quality of the goods; we assume no liability for public statements made by the manufacturer or other advertising statements. For entrepreneurs, the limitation period for defect claims for newly manufactured goods is one year from the transfer of risk.
The statutory limitation periods for the right of recourse under Section 445a of the German Civil Code (BGB) remain unaffected.
Provisions for Merchants
For merchants, the obligation to inspect and give notice of defects as stipulated in Section 377 of the German Commercial Code (HGB) applies. If you fail to give the notification specified therein, the goods are deemed approved unless the defect was not recognizable during the inspection. This does not apply if we have fraudulently concealed a defect.
9.2 Guarantees and Customer Service
Information about any additional guarantees and their exact conditions can be found with the product and on special information pages in the online shop.
Customer Service: Our customer service is available on weekdays from via email at Infostaging.lockpickings.com.
10. Liability
We are always fully liable for claims due to damages caused by us, our legal representatives, or vicarious agents:
- in the event of injury to life, body, or health,
- in the event of intentional or grossly negligent breaches of duty,
- in the event of guarantee promises, if agreed, or
- if the scope of application of the Product Liability Act has been opened.
In the event of a breach of essential contractual obligations, whose fulfillment makes the proper execution of the contract possible in the first place and on whose compliance the contractual partner may regularly rely (cardinal obligations) due to slight negligence on our part, our legal representatives, or vicarious agents, the liability is limited in amount to the foreseeable damage at the time of the conclusion of the contract, which is typically to be expected. Otherwise, claims for damages are excluded.
11. Code of Conduct
We have submitted to the following codes of conduct:
12. Dispute Resolution
The European Commission provides a platform for online dispute resolution (ODR), which you can find here. We are not obliged and not willing to participate in a dispute resolution procedure before a consumer arbitration board.
13. Final Provisions
If you are a merchant as defined by the German Commercial Code, a legal entity under public law, or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between us and you is our place of business.