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Customer Service
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Frequently Asked Questions
Find quick answers to the most frequently asked questions
Do you offer courses or tutorials?
You can find my courses on lockpicking online. These are free for everyone. If you still have questions, feel free to message or email me!
Can I get advice on which products I need?
I am happy to help you with personal advice. I am here to assist you directly in choosing your lockpick tools!
Are your products of good quality?
Because I am also a lockpicker, my quality control is exceptionally high. Brands like Sparrows, Multipick, SouthOrd, Law Lock Tools, Lishi, and more are of the highest quality. My customers also confirm this in the hundreds of reviews you can find online about us.
Do you also ship abroad?
We ship to all of Europe and offer free delivery to various countries within Europe starting from €30,-*. See the shipping costs per country.
*for countries other than the Netherlands, we may charge a higher price.
How long does shipping take?
Delivery to a Dutch address is often very quick. An order placed before 23:29 can be expected at home as early as tomorrow. For delivery to an address outside the Netherlands, if you order before 23:29, we will ship it the same day, provided the product is in stock. For delivery within Europe, you can expect your package within 2-14 days. For delivery outside Europe, it may take longer than 14 days, and delivery is partly dependent on the customs clearance of your package by the local customs.
Which lockpick set is the best for beginners?
There are many sets suitable for beginners. On our page about lockpickings for beginners, I explain this in detail. I teach you all the ins and outs of lockpicking and various lockpicks. This way, you know what to look for when buying a lockpick set.
Is lockpicking legal in the Netherlands?
The possession of lockpicks is legal, but always adhere to the two golden rules:
- Rule 1: Only pick locks for which you have permission.
- Rule 2: Never pick locks that are still in use or that you rely on.*
*There is always a chance that you may damage locks while picking. Therefore, never pick locks that you rely on, as a locksmith can be extremely expensive.
What payment methods can I use?
You can pay online with the following payment methods:
- iDEAL
- Credit card (Visa or Mastercard)
- Paypal
- Apple Pay
- Google Pay
- VVV gift cards
- Cash
- A bank transfer
- Pay later via Klarna
Returns
At Lockpickings, you have 14 days to reconsider your order.
Your right of withdrawal
You have the right to cancel your order up to 30 days after the day of receipt without giving any reason. After cancellation, you have another 30 days to return your product. You will then receive a full refund of the order amount including shipping costs. Only the costs for returning the product from your home to me are at your own expense. These costs are approximately €4.25 per package; please consult your carrier’s website for the exact rates.
Why return to me?
- Easy returns without hassle.
- 30 days to reconsider after receiving your tools.
- 14 days refund period – I will refund your money within 14 days after your return notification.
- Exchanging? No problem! I’m here to help you right away.
- Questions? Contact me, I’m happy to help you.
Return conditions
If you exercise your right of withdrawal, the product must be returned to me with all supplied accessories and – if reasonably possible – in the original condition and packaging.
Note: Handle with care!
If the product is damaged or the packaging is more damaged than necessary to try the product, I may charge you for the depreciation of the product. So please handle the product with care and ensure it is well packaged for return.
Specific points of attention:
- Lock parts must be returned complete and sorted.
- Lockpicks and tools must be undamaged (normal signs of use during testing are of course allowed).
- Practice locks may have been tried, but must be complete with all pins and springs and must not have scratches.
How does returning work?
Returning at Lockpickings is easy and can be done within 30 days. Follow the instructions below to create a return label.
The three important deadlines
- 30 days to reconsider: You have 30 days after receipt to decide whether to keep the product.
- 14 days to return: After your return notification, you have another 14 days to actually send the product back to me.
- 14 days refund: I will refund your order amount (including shipping costs) within 14 days after your return notification, provided the product has been received back in good order.
Important points of attention
- Include the packing slip so I can assist you faster.
- Circle on the packing slip what you are returning.
- Register your return via info@lockpickings.com to speed up the process.
- In case of a defective product, please contact me first before returning.
Frequently asked questions regarding returns
Contact for questions about returns
To exercise this right, you can contact me via info@lockpickings.com or WhatsApp +31 6 29542712.
When will I get my money back?
Usually, the refund is processed the same day after receiving your return. It may take longer during the weekend, but you will receive the amount on Monday (unless it’s a holiday).
How quickly is my return processed?
It may take up to 7 working days before I receive your return. You will receive a confirmation from me via email as soon as I have received the package.
Can I track my return?
After creating your return, you will receive an email containing the tracking information. This allows you to fully track the return process.
Can I return without a printer?
No printer? Clearly write the return address and return number on a letter and include it with the package. At DHL, they can also print a label for you.
What is the return address?
Don’t worry about the address. You can create a return label via this link. Stick it on your package and drop it off at the post point.
What if I had free shipping earlier?
For orders over €50, you pay no shipping costs. If you return part of your order and the total amount falls below €50, I may charge the shipping costs.
Do I have to pay for a return?
Returns are free if you received an incorrect or defective product. In other cases, the return costs are at your own expense (approximately €4.25 per package).
Complaints
Not satisfied? I would love to resolve it for you.
How do I handle complaints?
I do everything I can to ensure your order goes perfectly, but sometimes things don’t go as planned. That can happen, and I want to resolve it for you.
Step 1: Contact me directly
If you are not satisfied with something, I would like to hear about it as soon as possible. Send me an email at info@lockpickings.com or message me via WhatsApp at +31 6 29542712.
What do I need from you?
- Your order number
- A clear description of the problem
- Any photos if it concerns a damaged or incorrect product
In 9 out of 10 cases, we can resolve it together right away. I usually respond within a few hours, and we will look for the best solution together.
Step 2: Independent mediation via WebwinkelKeur
If we still can’t resolve it together? Then you can submit your complaint to WebwinkelKeur. They offer independent mediation between you and me.
How does that work?
- You have first contacted me about your complaint
- We haven’t been able to resolve it together
- You submit your dispute via WebwinkelKeur dispute committee
- WebwinkelKeur mediates neutrally between us
My promise to you:
I am a member of WebwinkelKeur and adhere to all guidelines. Your satisfaction is my priority, and I do everything I can to resolve a complaint quickly and fairly. Feel free to check my reviews – my customers can confirm that I always do my best to find a good solution.
Common complaints and how I resolve them
Product arrived damaged
Send me photos and I will send a replacement product or offer a refund immediately.
Received the wrong product
That’s unfortunate! I will send the correct product immediately and arrange a free return for the incorrect item.
Product does not meet expectations
You can return it within 30 days for a full refund. Read more about returns.
Delivery takes too long
Contact me and I will find out where your package is right away. If it takes longer than promised, I will work with you to find a solution.
Transparency is important
I find it important that you know you can come to me with questions and complaints. Therefore:
- I usually respond to emails within 2 hours (on weekdays)
- I am available via WhatsApp for immediate assistance
- I resolve issues quickly and without hassle
- I stand behind my products and service
Still have doubts? Check the reviews from other customers – they honestly share their experiences with my service.
Customer feedback
I really enjoy reading your feedback on the review portals I am connected to.
In the past years, I have received more than 1100 reviews from my customers.
Bij Lockpick Webwinkel staat tevredenheid centraal. We doen er alles aan zodat jij een tevreden lockpicker bent: van een zorgvuldig samengesteld assortiment tot snelle verzending en duidelijke ondersteuning.