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Lockpickings Ordering

Ordering

Here you will find answers to your questions about how to place, modify, or cancel an order. Are you specifically looking for information on ordering Lockpicking products that are out of stock? You will find all the necessary answers right here.

Frequently Asked Questions

How do I cancel my order?

You can cancel your order yourself via My Lockpickings, as long as it hasn’t left our warehouse yet. Is the order already on its way? Then you can refuse it at the door or return it using our online return form.

How do I change the delivery address of my order?

Changing the delivery address of your ongoing order depends on the delivery service:

  • Delivery by PostNL or DHL
    • Haven’t received a shipping confirmation yet? Contact our customer service to change the address.
    • Has a shipping confirmation already been sent? Then you can change the address to a PostNL or DHL point via the ‘change delivery’ option in the Track and Trace of PostNL or DHL.
    • Is the package already too far along in the delivery process? Then a change is unfortunately no longer possible, not even via customer service. There will be a notification on your Track and Trace page. You can try to pick up the package at the wrong address or ask them to refuse it. In that case, your order will be returned to Lockpickings and you will receive your money back within 5 days.
What if I have a complaint?

First of all, our sincere apologies. Customer satisfaction is of utmost importance to us, but sometimes we make mistakes too. We would like to resolve your issue. The quickest way to do this is by contacting our customer service.

Not satisfied with the handling? Escalate it and contact our Customer Service Manager. Write a letter to the following address. You will receive a response within 5 working days:

Lockpickings
Veldhorststraat 8
2161ER Lisse

Note! This is not a visiting address.

How do I change my order?

As long as you have not yet received a shipping confirmation, it is possible to change your order. For changes to your name or address, please contact our customer service as soon as possible.

Is my product available?

You can see the availability directly on the product page, right next to the price information. This stock status is always up to date. If the product is out of stock, you can sign up as an interested party. This lets us know that we need to hurry up with ordering this product!

How do I place an order?

Add the products to your digital shopping cart using the clear button. With an account at Lockpickings, this process is faster because we already have your information.

Prefer direct contact? Our customer service is ready to assist you.