Returns - Lockpickings

Your right of withdrawal

You have the right to cancel your order up to 30 days after the day of receipt without giving any reason. After cancellation, you have another 30 days to return your product. You will then be credited the full order amount including shipping costs. Only the costs for returning the item from your home to me are at your own expense. These costs are approximately €4.25 per package (for returns from the Netherlands); please consult your carrier’s website for the exact rates.

Why return with us?

Easy returns without hassle.
30 days reconsideration period after receiving your tools.
14 days refund period – I will refund the money within 14 days after your return notification.
Exchanging? No problem! I am here for you right away.
Questions? Contact me, I am happy to help.

Return conditions

If you make use of your right of withdrawal, the product must be returned to me with all supplied accessories and – if reasonably possible – in the original condition and packaging.

Note: Handle with care!

If the product is damaged or the packaging is more damaged than necessary to try the product, I may charge you for the depreciation of the product. So handle the product with care and ensure it is well packaged for a return.

Specific points of attention:

Lock components must be returned complete and sorted.
Lockpicks and tools must be undamaged (normal signs of use during testing are of course allowed).
Practice locks may have been tried out but must be complete with all pins and springs and must not contain scratches.

How does returning work?

Returning at Lockpickings is easy and can be done within 30 days. Follow the instructions below to create a return label.

Start a return

The three important deadlines

30 days reconsideration: You have 30 days after receipt to decide whether to keep the product.
14 days return: After your return notification, you have another 14 days to actually send the product back to me.
14 days refund: I will refund your order amount (including shipping costs) within 14 days after your return notification, provided the product has been received back in good order.

Important points of attention

Include the packing slip so I can assist you faster.
Circle what you are returning on the packing slip.
Register your return via info@lockpickings.com to speed up the process.
In case of a defective product, please contact me first before returning.

Frequently asked questions regarding returns

Contact for questions about returns

To exercise this right, you can contact me via info@lockpickings.com or WhatsApp +31 6 29542712.

When will I get my money back?

Usually, the refund is processed the same day after receiving your return. It may take longer during the weekend, but you will receive the amount on Monday (unless it’s a holiday).

How quickly is my return processed?

It may take up to 7 working days before I receive your return. You will receive a confirmation from me via email as soon as I have received the package.

Can I track my return?

After creating your return, you will receive an email containing the tracking information. This allows you to fully track the return process.

Can I return without a printer?

No printer? Clearly write the return address and return number on a letter and include it with the package. At DHL, they can also print a label for you.

What is the return address?

Don’t worry about the address. You can create a return label via this link. Stick it on your package and drop it off at the post point.

What if I had free shipping earlier?

For orders over €50, you pay no shipping costs. If you return part of your order and the total amount falls below €50, I may charge the shipping costs.

Do I have to pay for a return?

Returns are free if you received an incorrect or defective product. In other cases, the return costs are at your own expense (approximately €4.25 per package).