Returns

When you order from Lockpickings.com, you have thirty days to reconsider your purchase. This reflection period begins once you receive your order. The full terms can be found below.

All benefits at a glance: 

1. Easy returns.
2. 30-day reflection period after receiving your tools.
3. Exchange? No problem! We’re here to help right away.
4. Money back? We will refund you on the same day we receive the return.
5. Other question? Ask us, and we’ll reply before you can say “locksmith tools.”

Return Conditions

1. Lockpickingsets.de offers a 30-day reflection period. This means you have thirty days after receiving your lockpick tools to decide whether you want to keep the product.
2. The product packaging is still in new condition (if possible).
3. Lock components must be sorted and returned in full.

How does the return process work?

Returning items to Lockpickingsets.de is easy and can be done within 30 days. The return process begins with checking your tracking email.

Follow the instructions here to create your return label, or click the link below to start your return directly:

Start a Return

Note:

1. Include the delivery note you received to make it easier for us to inform you.
2. Notify us of your return by contacting us to speed up the process.
3. If you received a defective product from us, do not send it back—email us at info@staging.lockpickings.com.
4. Make the return easy by including instructions. Do you want to exchange the item or get a refund?

Do I have to pay for a return?

Returns are free if you received a different product than listed on the delivery note. In cases of defects caused by us, you can use our return service free of charge. In all other cases, return shipping costs are your responsibility.

The return shipping cost is €6.95 within Germany for standard packages. If the package is larger than standard, we will personally inform you.

What are the return costs if I previously received free shipping?

We aim to make these costs as transparent as possible. It’s important to us that you understand the costs associated with online shopping. If you place an order over 50 euros, you will receive free shipping. If you return part of your order and your total falls below 20 euros, we may charge you for both the outbound and return shipping.

Can I keep my free gift if I make a return?

When you place an order over 45 euros, we like to surprise you with a free gift. However, if you later decide to return part of your order and your total drops below 45 euros, we may charge you the value of the gift.

Where do I send the return?

For your convenience, you don’t need to worry about this. You can create a return label through your account. Simply attach the label to your package and drop it off at DHL. It will be automatically sent to the correct address. We will notify you as soon as we receive your return.

Can I return my item without a printer?

If you cannot print the return label, you must write it by hand on the package. Include the return address and return number clearly on the envelope or package.

Tip:

If your handwriting isn’t clear, scan your barcode and show it (or read it aloud) to the DHL staff. They can print the label for you and attach it to the package.

Can I track my return online?

Unfortunately, no, but don’t worry. We will notify you as soon as we receive the package. In most cases, we process it on the same day to find a suitable solution for the item.

How quickly will my return be received?

It can take up to five business days. Don’t worry; we’ll keep you updated via email. Once we receive the return, we will notify you immediately.

How quickly will I be refunded?

In nine out of ten cases, the refund will be processed the same day. On weekends, this may take a little longer, but on Monday (excluding holidays), we will refund the amount.

Need help?

Not sure how to proceed or have a question? Just let us know!