Payments

On this page, you will find answers to all your questions about payments, whether you haven’t made them yet or already have. You will also find information about gift cards and cashback promotions.

Online Payment

With us, you can pay online using the following payment methods:

  • iDEAL
  • Credit Card (Visa or Mastercard)
  • Paypal
  • Apple Pay
  • Google Pay
  • VVV Gift Cards
  • Bancontact
  • Bank Transfer
  • and on account via Klarna

Can I pay in cash?

No, we do not offer the option to pick up your order and pay in cash.

Do I have to pay anything if I return my order?

In most cases, this is free, but in some instances, we charge shipping costs. In Germany, these shipping costs are €6.95. For all other countries, you can check on this page.

Where can I find my invoice?

Once your order has been shipped, you will receive a shipping confirmation from us via email with your invoice attached. You also have the option to download your invoices through your order overview in My Account. If you’ve just placed your order, please wait until it has been shipped. Afterward, you’ll find the invoice attached in the shipping confirmation.

Why haven’t I received an order confirmation email?

Sometimes, our email might end up in your spam folder. If you can’t find it there, there could be a delay in sending the email, or your payment might not have been successful. Here are a few steps you can follow:

  • Check if the amount has been deducted from your account or if an amount is reserved on your credit card.
    • If money has been deducted: Due to high demand, there may be delays in sending the confirmation email. We kindly ask for your patience for an hour. If you still haven’t received a confirmation after this time, please contact our customer service.
    • If no money has been deducted: In this case, your order seems to have been unsuccessful, and we recommend placing the order again. Don’t worry about duplicate orders; we do not ship orders without a successful payment.

What is the bank account number of Lockpickingsets.de?

If you have chosen to pay by bank transfer, you can transfer the purchase amount to our account NL60 KNAB 0741 8350 37, in the name of Lospon. Please ensure that you always include both your name and your order number when making the payment.